X-ref Support
Contact us
The fastest way to get help is by email. We read every message.
Email: support@beamline.tech Publisher: Beamline Tech LLC
We aim to reply within a few business days. Please include your device model and iOS/macOS version when reporting a problem.
Frequently asked questions
What is X-ref? X-ref is a reference and calculator app for X-ray physics, diffraction, and spectroscopy. Element X-ray data, energy/wavelength/d-spacing conversions, attenuation, and emission/absorption line lookups. It is a scientific reference tool, not a medical, diagnostic, or radiation-measuring device.
Does it need an internet connection? No. X-ref works entirely offline. You can use it on an airplane, in the field, or inside a shielded experimental hutch with no signal.
How do I restore my purchase on a new device? X-ref is a one-time purchase tied to your Apple Account. On a new device, sign in with the same Apple Account and download X-ref again from the App Store, there should be no second charge for the same app on the same account.
I bought it on my iPhone, is it free on my iPad too? It should be. X-ref is a universal purchase across iOS. The Mac version will be a separate purchase when it becomes available.
How do I report a bug or request a feature? Email support@beamline.tech with a short description, your device model, and your OS version. Screenshots help. Feature requests are genuinely welcome and shape future updates.
How often is the app updated? X-ref receives regular maintenance for bug fixes, security, and compatibility with new versions of iOS and macOS, with infrequent feature improvements. X-ref 2 is expected out in late 2027 with more comprehensive features and will require a new purchase.
Do you collect any of my data? No. X-ref contains no analytics, tracking, or crash reporting and uses no third-party code. See the privacy policy.